Maritz Event Housing Coordinator - Experient in Twinsburg, Ohio
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When you work at Experient, A Maritz Global Events Company, you work for a company that is a leader in integrated meeting and event solutions. We provide world-class service to thousands of events each year. What makes us truly unique? We are the only company that can creatively and conveniently engineer and fully integrate the total event experience – one that is distinct, memorable and efficient and drives bottom line results to meet our client’s goals. We have gathered the most experienced minds in the industry into one company. Experient is setting a new standard for the event industry. Our unique, centrally-managed total solution structure provides our clients with unparalleled insights and solutions to create the perfect total event experience. SummaryParticipates as a project team member to support Meeting Event Housing Specialist by performing tasks around contracted concessions, client assigned rooms, inventory adjustments, hotel interfacing and client communication. Drives, manages and owns the concession process by advising clients of concession availability, usage and deadlines. Works with Meeting Event Housing Specialist and hotels to quality check contracted inventory and concessions. Proofs hotel inventory, rooming lists and client concessions.
Manages housing components of approximately 10-15 programs annually, with room nights counts as high as 100,000 on an annual basis. Responsible for managing client concessions, duplicate reservations, rate monitoring, and master bill reconciliation on programs with complex room requirements. Manages projects which include concession management for up to 90 hotels.
Reporting and Working Relationships
Reports to Manager, Housing Services or Operations Manager. Indirectly reports to Director, Housing. Works closely with Registration, Call Center Services, Project Management, Event Planning, Account Management and internal and external clients and vendors.
OPERATIONS: Understands, reviews and proofs hotel contracts compared to system build of contracts. Sends and follows up on approval of build from hotels prior to website launch. Loads, proofs and reviews new hotels into system. Compares hotel online rates to client contracted rates to ensure rate integrity. Reviews and acts on duplicate and waitlisted reservations. Creates a report of contracted concessions for each program. Advises client on concession availability and usage. Enters client concessions into the reservation system and maintains client changes to concession grid from time of receipt until time of Meeting Event Housing Specialist arrival onsite. Collaborates with project team to meet client expectations and work through challenges. Provide housing support on-site as needed.
CLIENT CONSULTATION: Works with client, Meeting Event Housing Specialist and hotels. Consults with client to advise on maximizing concession usage. Reviews prior year concession usage and gives recommendations to client on over or under utilization.
PROGRAMS AND TOOLS: Participates in team product development. Establishes and maintains knowledge of housing platform, computer programs, best practices and proficiency with all internal systems and tools.
Hospitality related degree or working knowledge within Association and/or Corporate housing, customer service or registration environments.
Strong interpersonal communication and customer service skills. Must be able to develop and maintain client relationships.
Experience/understanding of hotel contracts and hotel room blocks/concessions is a plus.
Proven organizational skills, professional written and verbal communication skills and strong attention to detail required.
Ability to handle a heavy workload and multiple demands within time constraints (multiple hotels/multiple projects).
Excellent computer skills, strong Microsoft Office skills (Word & Excel) & ability to learn new technology quickly.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job
Maritz is an Equal Opportunity Employer.
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