AAA Motor Club Branch Manager (AAA Rochester, PA) in Rochester, Pennsylvania

Teamwork. Integrity.Dedication.

Together, we make a difference.

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

AAA East Central is looking for a full-time (37.50 hours/week) Branch Manager in our Rochester Branch Office located at 300 Adams Street in Rochester, Pennsylvania. Business hours at this location are Monday – Friday from 9:00 a.m. – 5:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m. Starting salary for this position begins at $50,603 and is based upon experience.

Responsibilities include, but are not limited to:

  • Overseesdaily activities of assigned branches to provide the highest quality ofcustomer service to customers and members; investigates complaints, identifiespotential problems and takes corrective action.

  • Accountablefor effective, efficient budgeting and planning for assigned branches; controlscosts; meets quarterly performance expectations in the areas of sales, employeeproductivity and member satisfaction.

  • Performsall necessary managerial functions to effectively and efficiently manageassigned personnel.

  • Preparesand submits clear, concise, timely and accurate reports as assigned.

  • Maintainsservice level audit of 95% satisfaction.

  • Mustbe willing to work in excess of 40 hours per week and on some Saturdays.

  • Mustbe committed to visiting branch sites within the division and attendadministrative meetings as required.

Qualified individuals, will have:

  • Demonstrated management skills to include 3-5years’ experience in full range of managerial responsibilities; preferably inAAA field or related business.

  • College-level business education, or equivalentexperience to include training courses beyond high-school level.

  • Ability to supervise, coach, motivate and developstaff.

  • Strong analytical skills; solid oral and writtencommunication skills.

  • Computer literacy with proficiency in spreadsheetand word processing software.

The selected candidate will be required to successfully complete pre-employment assessments, background and drug screenings.

We offer full-time employees an outstanding benefits package including: medical, prescription, dental and vision coverage; life insurance and disability coverage; FREE AAA Plus membership; paid time off (vacation, personal, holidays and sick days); and a 401(k) with a generous match.

Our collaborative work environment is focused on creating a LegendaryCustomer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can.

Apply Directly Online At:

Equal Opportunity Employer


Job: Branch Operations (Non Agent)

Organization: EC REGION SIX ADMIN OFFICE (00436.39.6580)

Title: Branch Manager (AAA Rochester, PA)

Location: Pennsylvania-Rochester (PA)-Rochester (6582)

Requisition ID: 18519