American Water Utility Person in New Castle, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Performs a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.

Key Accountabilities

  • Inspects, operates, maintains, troubleshoots, installs and repairs water distribution and wastewater collection system facilities including but not limited to: water mains, valves, hydrants and service lines, sewer lines, manholes and service laterals, pumping and flow control facilities.

  • Responds to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions.

  • Investigates complaints and determines corrective action per company procedure.

  • Performs new service activity including tap installation and records keeping.

  • Monitors plant operations (as needed) for water distribution and wastewater collection systems and makes adjustments as directed to control their operations.

  • Operates and maintains plant process equipment as directed.

  • Completes all necessary forms, sketches, and field notes and uses maps and records.

  • Maintains all necessary records.

  • Maintains tools and work equipment.

  • Performs maintenance and light construction duties including: repairs and/or improvements to physical plant, custodial duties, and related building and grounds activities.

  • Performs facility mark-out pursuant to Pennsylvania One-Call.

  • Performs other duties as assigned by supervisor.

Knowledge / Skills

Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.

Working knowledge of distribution/collection systems.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

GED/High School graduate or state recognized education equivalency certificate.

Certifications & Licenses

PA DOT Certification required. Valid PA Driver's license.

Work Environment

Work is in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust as a result of working with handling potentially hazardous wastewater treatment and laboratory chemicals.

Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.

Electrical hazard conditions. Exposure to inclement weather mostly of short duration.


Position is subject to 24 hour call-out and overtime.

Shift is Tues – Fri 12 – 8:30 pm and Sat 7:30 am – 4 pm

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.