American Water Distribution System Serviceman in New Castle, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Performs required service duties within the Customer Service and Distribution Department.

Key Accountabilities

  • Operates pipe location equipment for line locations, curb box locations, and PA One Calls.

  • Makes PA One Calls for emergency or routine work.

  • Performs investigation, sounding and pinpointing of leaks.

  • Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and valve key.

  • Maintains, operates, and repairs hydrants.

  • Replaces or repairs broken curb box lid, meter tile lid, or valve box lid.

  • Completes all necessary forms and field notes and uses distribution maps and records.

  • Sets up barricades and places safety lights around current or previous worksites.

  • Performs emergency plumbing repairs, using solder, compression or threaded fittings.

  • Installs, removes, resets, or repairs water meters of various sizes.

  • Performs meter work in confined spaces.

  • Reads and rereads meters.

  • Inspects customer service lines and meter sets to ensure proper installation.

  • Inspects proper backflow devices and completes associated forms.

  • Investigates complaints and determines corrective actions per company procedure and communicates with customer.

  • Performs various collection activities, turn offs, reconnects, and the delivery of notices.

  • Investigates illegal water usage.

  • Maintains a properly equipped vehicle.

  • Drives vehicles and/or trucks in performance of general job duties.

  • Directs the activities of any personnel assigned.

  • Completes general service work using computer.

  • Performs other duties as assigned by supervisor.

Knowledge / Skills

  • Knowledge of customer service.

  • Knowledge of tools needed to perform duties.

  • General knowledge of meter installations of various sizes and cross connection hazards.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education


Previous customer service work and general plumbing knowledge. Some mechanical ability and some knowledge of computers.

  • Education:*

High school graduate or equivalent.

Certifications & Licenses

Valid PA Driver's license

Work Environment

  • Must deal with environmental conditions.

  • Sufficient noise, either constant or intermittent to cause marked distraction.

  • Exposure to inclement weather.

  • Heavy labor associated with utility construction and maintenance.

  • Extended walking over uneven terrain in all weather conditions.


/Shift - Tues - Fri 10 am - 6:30 pm and Sat 7:30 am - 4 pm/

  • May be required to operate/run blow-offs, take new main or main break bacteria samples to plant and/or spread salt (requires lifting 50lbs.)

  • Meter maintenance work may include large fire meters and/or pipe work.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.