SunGard Account Services Associate in Cranberry Township, Pennsylvania
Account Services Associate
Job ID #:JR39854
Position Type:Full-Time Regular
Primary Location:US-Pennsylvania-Cranberry Township 210 West Kensinger Dr Ste 500-F305
Secondary Location(s):US-Florida-Orlando 2001 Summit Park Dr-F664
US-Arkansas-Little Rock 4001 N. Rodney Parham Rd-1170
Education Desired:High School Diploma or equivalent
Experience Desired:At least 1 year
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Provides administrative processes support for routine "back office" tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.Must be able to work Sunday to Thursday schedule, 10am to 7pm in Orlando or Cranberry Township locations. Must be able to work 12pm to 9pm in Little Rock location.
General duties and responsibilities:
Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group's escalation guidelines.
Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
Assists in tracking, compiling, and completing reports as assigned.
Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions.
Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
Performs other related duties as assigned.
A high school diploma or GED is required for this role.
General knowledge, skills and abilities:
Knowledge of banking principles, operations and processes
Strong PC skills with basic knowledge of Microsoft Office applications
Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
Excellent data entry skill
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills
Effective analytical, problem-solving, team, and time management skills
Ability to work independently on problem tickets within the client problem ticket solution
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Ability to work both independently and in a team environment
Entry level role. Basic skills with moderate level of proficiency. Works on assignments that are routine in nature and which follow accepted practice. Normally follows established procedures on assignments, and requires general instructions for most assignments. Works under close supervision with little latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to two years of experience in a customer-service or data-entry related position in a service industry. One or more years of banking experience is preferred. Must be able to work Sunday to Thursday schedule, 10am to 7pm in Orlando or Cranberry Township locations. Must be able to work 12pm to 9pm in Little Rock location.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeocselfprintposter.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.